If your vendor has a large company scale, their bureaucracy probably also makes you feel frustrated. Mergers & Acquisitions among insurance agencies make large insurance BPO vendors prefer nationwide or statewide insurance brokers like Brown & Brown, Acrisure, Marsh & McLennan Agency… Their client executives usually show less respect to small-medium size insurance agency owners. Due to the limited operation scale, the potential proposal for small-medium-sized insurance agencies is also unfriendly. The main purpose is that you should establish a fair and mutual respect relationship at the outset. A small-medium sized vendor is more likely to treat your business as their life and show 100% respect to you.